Cremation Urns & Jewelry

What is your return/refund policy?

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Due to the sensitive and personalized nature of our cremation urns, keepsakes, and jewelry, we have a no-return, refund, or exchange policy. If you receive a damaged item, we will issue a store credit that you may use on a duplicate or replacement item. We do not offer refunds for damaged items.

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What payment forms do you accept?

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We accept most major credit cards. You can also use Affirm on an easy “buy now, pay later” plan.'}

How do I care for an urn?

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Urns should generally be kept in a dry, cool place and not exposed to direct sunlight or extreme temperatures. The material the urn is made from, such as ceramic, metal, varnished wood, or porcelain, may require special cleaning or care instructions.

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Can I take an urn on an airplane?

{'value': 'The TSA allows you to bring cremated remains onto the plane in your carry-on or checked luggage for domestic travel. To avoid complications or delays, carry a copy of the death certificate and the Disposition Permit. For overseas flights, check with the destination country’s customs agency for specific regulations.'}

Do you ship products immediately after ordering?

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Generally, most orders received by 1:00 pm (EST) are ready to ship the same day. Orders received after that time ship the next day. We reserve the right to choose the carrier that offers the shortest shipping times, lowest cost, and best service (USPS, UPS, and FedEx).\nHours of operation:

Monday through Friday, 9:00 AM to 5:00 PM ET

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How do I fill a cremation necklace?

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Filling cremation jewelry is similar to transferring ashes into an urn but on a smaller scale. Follow the instructions included with your jewelry.

If you prefer not to transfer the ashes, please email memorialstore@altogetherfuneral.com. We will refer you to a nearby funeral home or crematory that can assist you.

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How much do cremation urns cost, and can they be engraved or customized?

{'value': '

We have an assortment of urns on display at our location and catalogs with even more options than we have in stock. We offer a range of different styles at prices ranging from $100 to $500, including select urns that can be engraved.

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What if my order arrives damaged or incomplete?

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We do our best to ensure that your order arrives complete and undamaged. If your order is damaged or incomplete, please email us at memorialstore@altogetherfuneral.com within five days of receipt. We will ask you to take photos of the damaged urn and will replace it at no cost.

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How do I choose an urn?

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There are a few things to consider when choosing an urn. First, consider how and where the urn is used – for below-ground burial, in an above-ground columbarium niche, or kept at home. We also offer scattering tubes to spread ashes at sea or on land. Size is another consideration – most of our urns will hold the cremation ashes of a 200-pound adult. Finally, consider which design, style, or theme best reflects your loved one’s life, beliefs, faith, and interests.

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What is Affirm, and how do I use it to pay for memorial items?

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Affirm is a third-party lender for purchases of $50 or more. You pay zero interest in four monthly installments. This option is popular because there is no minimum credit score or hidden fees. 

To pay for memorial store items with Affirm, click the Affirm link at checkout.

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Can I shower or swim wearing a cremation necklace?

{'value': '

Remove cremation jewelry before sleeping, showering, or swimming to ensure the integrity of your loved one’s sealed ashes within your cremation necklace. Follow the manufacturer’s guidelines when caring for the specific material your necklace is made from.

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How do I fill an urn?

{'value': '

Each memorial item comes with a funnel and filling stick. You may use a plastic spoon or a funnel to scoop a small amount of ashes at a time. Gently guide the ashes through the funnel\'s neck into the urn, repeating until the urn is full.

If you prefer not to transfer the ashes, please email memorialstore@altogetherfuneral.com. We will refer you to a nearby funeral home or crematory that can assist you.

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How do I cancel an order?

{'value': 'You cannot cancel or modify an order after it is processed. Occasionally, an ordered item might not be available due to circumstances beyond our control. If that happens, we will email you with recommendations for similar products.'}